Grievance Redressal Policy
We are committed to providing a fair, respectful and transparent mechanism to address concerns and resolve grievances in a timely and appropriate manner.
Accessible
Easy to raise concerns through our official channels.
Fair & Impartial
Every grievance is reviewed fairly and without bias.
Confidential
Your information is handled with care and confidentiality.
Timely Resolution
We strive to address and resolve concerns promptly.
Why this policy matters
This policy ensures that everyone associated with us – volunteers, partners, beneficiaries, donors and others – has a safe and trusted way to voice concerns and seek resolution.
What You Can Report
Inappropriate Behaviour
Discrimination or Unfair Treatment
Misuse of Resources
Volunteer or Team Related Issues
Programme or Activity Concerns
Communication or Administrative Issues
Financial or Reimbursement Issues
Conflict of Interest
Misrepresentation
Privacy or Data Concerns
Raise a Grievance
Your voice matters. Report your concern through our official grievance form.
We do not tolerate retaliation against anyone who raises a concern in good faith.
Have a question or need help?
We are here to help. Reach out to us through our official contact channel.
Related Policies
Anti-Fraud & Anti-Corruption Policy
Our commitment to zero tolerance towards fraud, bribery and corruption.
Data Protection & Privacy Policy
How we collect, use and protect your personal information.
Donation Policy
Guidelines for accepting, processing and utilizing donations transparently.
Volunteer Code of Conduct
Standards of behaviour and ethical conduct expected from all volunteers.